If you have not already, you might want to watch the General Tours on Airframe before your look at the specific tours in this section.

After you have run through some or all of the tours, you can "Try it Live" to explore the other features of the application. Airframe is very easy to learn and use, but many people find it helpful to run through the tours for basic training, and then apply the same concepts and techniques to the rest of the application. Once you have learned how to use one of the screens in the application, you'll be able to use most of the others easily.

Note: Most of these tours have been created with the users set in Simple Mode, which makes the application easier to understand for new users. There is a setting--available to every full Airframe user--to switch to Advanced Mode. This adds many more fields to every form and enables a number of powerful features.

See how you can provide the best level of service to your customers while controlling your costs using Airframe. You will see how to streamline the issue resolution process, and also how to manage your Knowledge Base so customers can get access to many of the answers they are looking for online, real-time.
Key areas covered	Duration
Help Requests, Knowledge Base, Prioritization and Escalation.	6 minutes
	Watch>>>

See how you can provide customers with 24x7, first-class customer service, by using the Customer Self-Service portal. You will see how customers can access the Knowledge you publish to them, file Help Requests, and get the status of Help Requests, Orders and Returns.
Key areas covered	Duration
Self-Service portal, Knowledge Base, FAQs, Help Requests, Orders and Returns status.	4 minutes
	Watch>>>

See how you can streamline the sales process using Airframe. You will see how Sales Executives can manage their sales process more efficiently, and how managers can get quick access to the sales pipeline and make decisions and recommendations.
Key areas covered	Duration
Leads, Opportunities, Forecast & Pipeline, Sales Materials, Quotes.	5 minutes
	Watch>>>

See how you can go beyond simple quote management, and manage the order process all the way through. You will see how to process Sales Orders, gather approvals, manage fulfillment, and publish status information to customers.
Key areas covered	Duration
Orders, Returns, Shipments, Tasks, Customer Accounts.	6 minutes
	Watch>>>